Support
Help with Planlined, the Planlined connector for Claude, ChatGPT and other AI apps, and the Planlined API.
Email support
Tell us which AI app you use (Claude, ChatGPT, Copilot or another), what you asked it to do, and the time it happened. Never send passwords, API keys or client secrets.
AI connector: common problems
The AI app can't add or reach Planlined
Check the connector URL is exactly
https://app.planlined.com/api/v1/mcp. Setup steps for each app
are on Connect your AI.
Sign-in says the request is invalid or expired
The approval screen is valid for 10 minutes. Close it and start the connection again from your AI app.
The AI can't find my case
Your AI sees the cases in your primary Planlined organization. If the case belongs to a different organization, email support and we'll help you connect to it.
Plans the AI sent are not in my case
Plans from your AI wait in Quick Case Creator until you review and accept them. Nothing is added to a case before that.
The AI says it is being rate limited
Wait a minute and ask again. Limits are counted per connection, not per account.
Disconnect an AI app
In Planlined, open Account → Connected AI apps and choose Disconnect. This revokes the app's access straight away. Removing the connector inside the AI app alone does not revoke it.
Security and privacy
- Report a security issue to support@planlined.com with “Security” in the subject.
- Privacy Policy (section 8.1 covers AI apps you connect)
- Terms of Service · API terms · Status